Amman, Sunday 30th July 2006

Jordan Telecom Group, and Arab Bridge Maritime Company signed an agreement, which will enable the company to benefit from Jordan Telecom Group’s regional contact center services.  Mr. Laurent Mialet, CEO of Jordan Telecom Group and Mr. Hussein Saoub Deputy general Manager of Arab Bridge Maritime Company signed the agreement.

The agreements aims to ensure that high quality services are provided to Arab Bridge Maritime Company customers through the Contact Center which is equipped with latest technologies. Well trained team is responsible for operating the contact center, by dealing with incoming and outgoing calls for eight hours a day, from 10 am until 6 pm seven days a week through the telephone number (065506040), in addition to the recording system which receives and records all incoming calls after working hours, in addition for quality assurance.

“The establishment of the regional contact center and the advanced services which are currently available reflect our commitment toward the recommendation of His Majesty King Abdullah II” said Laurent Mialet, CEO of Jordan Telecom Group. “The contact center provides advanced services accompanied by reasonable rates, what makes it unique that most of the services available in international contact centers are available in Jordan Telecom’s contact center via advanced technologies, to enable businesses and investors in Jordan enter the new era of competition and build relationship with their customers. We call on organizations and companies in Jordan to benefit from the advanced services which are available at the contact center.”

Mr. Saoub praised the advanced level of Jordan Telecom’s regional contact center and its advanced services which are provided by highly skilled employees and said that this agreement fulfills the strategic goals of the Arab Bridge Maritime Company in serving its customers according to international standards and being up to date with ICT revolution.  This enables the company to achieve its goals, which relies in providing, advanced unique services to customers in short period of time. 

The contact center is designed to cater for the needs of local and regional companies and organizations with big number of customers such as ministries and governmental organisations in addition to companies working in tourism, finance, education and ICT sectors. The center provides services and IT solutions to fulfill the requirements of various sectors based on international standards and with very competitive rates.

By providing services 24/7, the center enables all customers to receive answers for their requirements anytime they want, which in return raises the standards of the services which are being provided and enhancing the trust between the company and customers thus opening new direct communication channels.